n

This is a sample page.

nnnn

Overview

nnnn

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

nnnn

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

nnnn

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

nnnn

Additional non-returnable items:

nnnn

n
• Gift cards
n
• Downloadable software products
n
• Some health and personal care items
n

nnnn

To complete your return, we require a receipt or proof of purchase.

nnnn

Please do not send your purchase back to the manufacturer.

nnnn

There are certain situations where only partial refunds are granted:

nnnn

n
• Book with obvious signs of use
n
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
n
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
n
• Any item that is returned more than 30 days after delivery
n

nnnn

Refunds

nnnn

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

nnnn

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

nnnnLate or missing refundsnnnn

If you haven’t received a refund yet, first check your bank account again.

nnnn

Then contact your credit card company, it may take some time before your refund is officially posted.

nnnn

Next contact your bank. There is often some processing time before a refund is posted.

nnnn

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

nnnnSale itemsnnnn

Only regular priced items may be refunded. Sale items cannot be refunded.

nnnn

Exchanges

nnnn

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

nnnn

Gifts

nnnn

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

nnnn

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

nnnn

Shipping returns

nnnn

To return your product, you should mail your product to: {physical address}.

nnnn

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

nnnn

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

nnnn

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

nnnn

Need help?

nnnn

Contact us at {email} for questions related to refunds and returns.

n